When impatient or confronted with a shocking problem, the first thing you want to do is nothing. Just wait until the emotions calm. You might want to say the Serenity Prayer. But whatever you do, do not respond when you are emotionally out of whack or you will give an unintended response. The next step is to determine if there is a way to change the situation. Before acting upon your idea, you may want to get a second opinion from a trusted advisor. Remember in 99.9% of the shocks you are confronted with, the worst case scenario is a rarity and is survivable.
Follow the urge to use through to its bitter end. Relax, you usually have time to respond to shocking news. Think of a calm answer. Connect to your Higher Power by breathing and thinking of your loving helpful force.